Returns and Exchanges Policy

Last Updated: [8/15/2024]

Thank you for shopping with Milgarden.com! We want you to be completely satisfied with your purchase. This Returns and Exchanges Policy explains how you can return or exchange items purchased from our online store.

1. Returns

1.1 Eligibility: We accept returns on most items within 30 days of the original purchase date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Certain items, such as perishable goods, personalized items, and final sale items, are not eligible for return.

1.2 Return Process: To initiate a return, please follow these steps:

  • Contact our customer service team at [Questions@milgarden.com] to request a Return Merchandise Authorization (RMA) number.

  • Pack the item securely in its original packaging, including all accessories, manuals, and documentation.

  • Clearly write the RMA number on the outside of the package and send it to the following address:

    Milgarden.com Returns
    [Address]
    [City, State, ZIP]

1.3 Return Shipping Costs: You are responsible for the cost of return shipping, unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

1.4 Refunds: Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method within 5-10 business days. Please note that shipping costs are non-refundable.

2. Exchanges

2.1 Eligibility: Exchanges are available for items that are the same or of greater value. If you wish to exchange an item, please follow the return process outlined above and place a new order for the item you want to receive.

2.2 Exchange Process: To initiate an exchange:

  • Contact our customer service team at [Questions@milgarden.com] to request an exchange and obtain an RMA number.

  • Return the original item using the return process described above.

  • Once we receive the returned item, we will process the exchange and ship the replacement item to you.

3. Defective or Incorrect Items

3.1 Report Issues: If you receive a defective or incorrect item, please contact us within 7 days of receiving the item. We will provide instructions for returning the item and offer a replacement or a full refund, including return shipping costs.

4. Final Sale Items

4.1 Non-Returnable Items: Certain items are considered final sale and are not eligible for return or exchange. These include:

  • Customized or personalized items

  • Clearance or sale items

  • Perishable goods

  • Gift cards

5. Contact Us

If you have any questions about our Returns and Exchanges Policy or need assistance with a return or exchange, please contact our customer service team:

Milgarden.com

[Email: Questions@milgarden.com]

We appreciate your business and look forward to serving you!